Terms & Conditions

These Terms & Conditions govern your use of services provided by Prime Gates, a service brand operated by Gate By Amy LLC. By using this website, submitting a service request, or accepting services from us, you agree to these terms.

1. General Terms

Prime Gates is the customer-facing service brand of Gate By Amy LLC. Gate By Amy LLC is the legal entity that operates Prime Gates and provides the services described on this website. References in these terms to “we,” “us” and “our” mean Prime Gates, operated by Gate By Amy LLC.

These terms apply to your use of https://gatebyamyprimegates.com/ and to gate services we provide, including gate repair, gate installation, automatic gate service, gate opener repair and installation, access control systems, and gate maintenance.

If you do not agree with these terms, please do not use this website or request services from us. If any part of these terms is found to be unenforceable, the remaining terms continue to apply.

2. Service Requests

Submitting a service request through this website, by phone, or by email is a request for service. It is not a binding contract, and it does not by itself create a scheduled appointment. A service request is accepted once we confirm it with you.

We may decline or discontinue a service request, including where the work falls outside the services we provide, where the site conditions make the work unsafe or impractical, where required access or permissions are not available, or where required approvals or permits have not been obtained.

Please give us accurate information about the gate, the equipment and the property when you make a request. The scope of work, and any estimate based on it, depends on the information provided.

3. Estimates

Estimates are based on the information available to us at the time they are given, and on the conditions observed at the property. An estimate is not a fixed-price quotation unless we state in writing that it is.

Where work turns out to require additional parts, labour or scope that was not apparent when the estimate was prepared — for example concealed damage, non-standard or obsolete equipment, electrical or structural issues, or a fault different from the one originally reported — we will inform you and obtain your approval before proceeding with the additional work.

Estimates are valid for the period stated on the estimate. Where no period is stated, an estimate is subject to change, including where parts availability or cost changes.

4. Scheduling

Appointment times and arrival windows are estimates and are not guaranteed. Traffic, weather, site access, permit requirements, parts availability and the length of preceding jobs can all affect timing. We will make reasonable efforts to keep you informed if an appointment time changes.

If you need to change or cancel an appointment, please tell us as soon as you reasonably can by calling (954) 417-4048 or emailing info@prime-gates.com. If our technician cannot access the property or the gate at the agreed time, we may need to reschedule the visit.

5. Customer Responsibilities

To allow us to carry out the work safely and correctly, you agree to:

• Provide safe and adequate access to the gate, the gate operator, and any associated equipment or controls.
• Confirm that you own the property or are authorised to request work on it, and obtain any consent required from an owner, landlord, association or management company.
• Tell us about known hazards at the site, including buried utilities, irrigation lines, electrical runs, pets and any restricted areas.
• Keep people, vehicles and animals clear of the gate and the working area while work is in progress.
• Give accurate contact details, and let us know if they change.
• Pay for services and parts in accordance with the terms stated on the estimate or invoice.

Automatic gates are powered equipment. Please follow any operating and safety instructions we give you, and do not disable or bypass safety devices such as photo eyes, edges or reversing mechanisms.

6. Website Use

This website is provided for information and to let you contact us. You agree not to use it to submit false, misleading or fraudulent information, to submit automated or bulk requests, to attempt to gain unauthorised access to the site or its underlying systems, or to interfere with the site's normal operation.

The content of this website is provided for general information. It is not technical, engineering, legal or code-compliance advice for your specific gate or property. Site conditions vary, and the right course of action for your gate can only be determined by inspecting it.

This website may contain links to third-party websites. We are not responsible for the content, availability or practices of any third-party website.

7. Intellectual Property

The Prime Gates name, the Prime Gates logo, and the text, layout, graphics and other content on this website are owned by Gate By Amy LLC or used with permission, and are protected by applicable intellectual property laws.

You may view, download and print pages from this website for your own reference in connection with requesting or receiving our services. You may not otherwise copy, reproduce, republish, distribute or commercially exploit any part of this website, or use the Prime Gates name or logo, without our prior written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Prime Gates and Gate By Amy LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for loss of use, loss of profits, or loss of business, arising out of or in connection with this website, our services, or these terms.

To the fullest extent permitted by law, our total liability arising out of or in connection with a particular job will not exceed the amount you paid us for that job.

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. We are not responsible for delays or failures caused by events beyond our reasonable control, including severe weather, utility failures, supply chain interruption, or restrictions imposed by a public authority.

This section does not affect any written warranty we give you on parts or workmanship. Warranty terms, where offered, are stated on the applicable estimate or invoice.

9. Privacy

Our handling of the information you give us is described in our Privacy Policy, which forms part of these terms. The Privacy Policy explains what we collect, how we use it, how SMS consent and mobile information are handled, and the choices available to you.

In particular, no mobile information is shared with third parties or affiliates for marketing or promotional purposes, and SMS opt-in data and consent are not sold, rented, or shared with third parties for their own marketing purposes.

10. SMS Messaging Terms

By affirmatively opting in through our website SMS consent checkbox, customers agree to receive service-related SMS messages from Prime Gates, operated by Gate By Amy LLC.

Messages may include

• Service request follow-ups
• Scheduling
• Appointment confirmations
• Technician arrival notifications
• Estimates
• Job updates
• Repair updates
• Installation updates
• Payment reminders
• Customer support

Message frequency and cost

Message frequency varies. Message and data rates may apply.

How to opt out

Customers may reply STOP at any time to unsubscribe. After opting out, customers will no longer receive SMS messages unless they opt in again.

How to get help

Customers may reply HELP for assistance.

Customers may also contact:

Consent is not a condition of purchase

Consent to receive text messages is not a condition of purchasing goods or services. The SMS consent checkbox on our service request form is unchecked by default and is optional. You can submit a service request, and receive service from us, without opting in to text messages.

Example messages

The following are examples of the messages we send, so you know what to expect:

See our Privacy Policy for details of how your mobile number and SMS consent record are stored and used.

11. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in our services, our practices, or applicable law. When we do, we will revise the “Last updated” date at the top of this page and post the updated terms here.

Your continued use of this website, or your acceptance of our services, after an update takes effect means you accept the updated terms. The terms in force at the time work is agreed apply to that work.

12. Contact Information

Questions about these Terms & Conditions can be directed to: