Privacy Policy

This Privacy Policy applies to Prime Gates, a brand operated by Gate By Amy LLC (“Prime Gates,” “we,” “us,” or “our”). It describes the information we collect through our website at https://gatebyamyprimegates.com/ and in the course of providing gate services, how we use that information, and the choices available to you.

1. Information We Collect

We collect the information you choose to give us, together with limited technical information about how our website is used. Specifically:

• Information you submit to us. Your name, phone number, email address (if you choose to provide it), the type of gate service you are requesting, and any details you include in your message.
• Service information. The property or service address, details of the gate and gate equipment, appointment and scheduling information, estimates, job notes and service history relating to work we carry out for you.
• SMS consent information. If you tick the SMS consent checkbox on our service request form, we record that you gave consent, the date and time you gave it, the exact consent language shown to you at the time, and the page on which it was given. See sections 4 and 5 below.
• Communications. Records of calls, emails, text messages and other correspondence between you and Prime Gates.
• Technical information. The IP address from which a form is submitted, your browser user agent, and the page on our website that the submission came from. We record this to help verify submissions, maintain records of consent, and protect the website against automated abuse.

We do not knowingly collect information from children, and our website is not directed to children.

2. How We Use Information

We use the information described above to:

• Respond to service requests, questions and quote requests.
• Schedule, confirm and carry out gate repair, installation, maintenance, opener and access control work.
• Prepare and communicate estimates, and discuss the work with you.
• Keep you informed about the status of a job, including technician arrival, repair and installation updates.
• Issue invoices, process payment and send payment reminders.
• Provide customer support, including follow-up after a service visit.
• Maintain business records, including records of SMS consent, and comply with our legal obligations.
• Protect our website and our business against fraud, abuse and misuse.

We do not sell your personal information.

3. Contact Form Information

Our website provides a service request form so that you can tell us what you need. The form asks for your full name and phone number, which are required so that we can respond, and gives you the option to provide an email address, select a service, and describe your request.

When you submit the form we record the information you entered, the date and time of the submission, the page the submission came from, and the IP address from which it was sent. This information is used to respond to your request and to keep an accurate record of it.

Submitting the service request form is not the same as consenting to text messages. The SMS consent checkbox on the form is separate, is not ticked for you, and is not required in order to submit the form. If you submit the form without ticking that box, you will not be enrolled in SMS messaging.

4. SMS Communications

Customers who provide their mobile phone number and affirmatively opt in through the SMS consent checkbox may receive service-related text messages from Prime Gates, operated by Gate By Amy LLC.

SMS communications may include:

• Service request follow-ups
• Scheduling
• Appointment confirmations
• Technician arrival notifications
• Estimates
• Job updates
• Repair updates
• Installation updates
• Payment reminders
• Customer support

We do not use SMS to send unsolicited marketing messages. Text messages from Prime Gates relate to a service request, an appointment, or work we are carrying out or have carried out for you.

If you reply STOP, we will stop sending you text messages and you will not receive further SMS messages from us unless you opt in again. You may still be contacted by phone or email where that is necessary to provide the service you asked for. If you reply HELP, you will receive a message telling you how to reach us. You can also reach us at any time on (954) 417-4048 or info@prime-gates.com.

5. SMS Consent and Mobile Information

SMS consent is collected separately from the rest of the service request form. The checkbox is unchecked by default, must be selected by you, and is never required in order to submit a service request or to purchase goods or services from us.

When you tick the box, we store a record of your consent that includes your name, the mobile number you provided, the date and time of consent, the exact consent disclosure that was displayed to you, the page on which consent was given, and the IP address of the submission. We keep this record so that we can demonstrate that consent was given, and so we can honour your opt-out if you later reply STOP.

In plain terms: your mobile number and your SMS consent are used by Prime Gates, operated by Gate By Amy LLC, to communicate with you about your service. They are not sold. They are not rented. They are not passed to anyone else so that they can market to you.

6. Service Providers

We use a small number of service providers to help us run our business, such as website hosting, email delivery, text message delivery, scheduling, invoicing and payment processing. These providers process information only to the extent necessary to perform those functions for us, and are not permitted to use your information for their own marketing or promotional purposes.

We may also disclose information where we are required to do so by law, to comply with legal process, or to establish, exercise or defend legal claims.

7. Data Security

Our website is served over HTTPS, and submissions from the service request form are transmitted over an encrypted connection. Records of service requests and SMS consent are stored in a location that is not publicly accessible, and access is limited to people who need it to run the business.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If you need to send us something sensitive, please call us rather than sending it through the website.

8. Data Retention

We keep service request and customer information for as long as needed to provide the service, to maintain business, warranty, tax and accounting records, and to comply with our legal obligations.

SMS consent and opt-out records are kept for as long as we operate our messaging program, and for a reasonable period afterwards, so that we have a record of when consent was given and when it was withdrawn. When information is no longer needed, we delete it or otherwise dispose of it.

9. Your Choices

• Text messages. Reply STOP to any message to opt out. Reply HELP for assistance. You can also ask us to remove you by calling (954) 417-4048 or emailing info@prime-gates.com.
• Choosing not to opt in. You can leave the SMS consent checkbox unticked and still submit a service request and receive service from us. Consent is not a condition of purchase.
• Email and phone. Tell us your preferred way to be contacted and we will use it where we can.
• Access, correction and deletion. You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. We will respond as required by applicable law, subject to records we are obliged to keep.
• Website technology. You can control cookies and similar technology through your browser settings, as described in section 10.

10. Cookies and Website Technology

Our website is a straightforward informational site. It does not set advertising or cross-site tracking cookies, and it does not use your browsing behaviour to build a marketing profile of you.

Our website loads a web font from a third-party font service, which means that service receives your IP address in order to deliver the font file. Our hosting provider also keeps standard server logs, which may include IP addresses and the pages requested, for security and diagnostic purposes.

If we add analytics or any other website technology in the future, we will update this Privacy Policy to describe it. You can block or delete cookies through your browser settings; doing so does not prevent you from using our website or contacting us.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or in applicable law. When we do, we will revise the “Last updated” date at the top of this page and post the updated policy here. Material changes to how we handle SMS consent or mobile information will be reflected on this page.

Your continued use of our website or our services after an update takes effect means you accept the updated policy.

12. Contact Information

If you have questions about this Privacy Policy, about information we hold about you, or about our text messaging program, please contact us:

See also our Terms & Conditions, which include our SMS Messaging Terms.